Job Description
Join our award-winning customer service team in Fort Worth and launch your career with immediate start! We're seeking passionate individuals to deliver exceptional support experiences. No experience required – we provide comprehensive paid training to build your skills in communication, problem-solving, and conflict resolution. Enjoy competitive pay, flexible scheduling options, and opportunities for rapid advancement within our growing organization.
What We Offer:
- Comprehensive 4-week paid training program
- Health benefits and retirement plans
- Performance-based quarterly bonuses
- Free on-site parking and commuter assistance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Type 40+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Customer service or retail experience a plus
- Valid Texas ID for onboarding