Job Description
Join Philadelphia's fastest-growing customer service team! We're seeking passionate individuals to become Local Customer Service Representatives with comprehensive PAID TRAINING. No experience required – we'll teach you everything you need to succeed while supporting your community. Enjoy competitive pay, career advancement opportunities, and a dynamic work environment in the heart of Philadelphia.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM software with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to master new systems and processes
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends
- Philadelphia residency strongly preferred
- Proficient in Microsoft Office Suite