Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! We're seeking passionate individuals to deliver exceptional local support while launching your career with one of Wisconsin's top-rated employers. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. No experience? No problem – we provide paid training and career advancement opportunities. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with team members to resolve complex customer concerns
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (call center or retail)
- Exceptional communication and active listening skills
- Proficient in typing (35+ WPM) and basic computer applications
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities with positive attitude
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening