Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Albuquerque! We're seeking enthusiastic individuals to deliver exceptional support to our local community. This role offers flexible hours and immediate start for those ready to make an impact. Enjoy competitive pay, comprehensive training, and a supportive work environment focused on growth and customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and product concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of company products/services
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient in CRM software and MS Office
- Ability to multitask in fast-paced environments
- Flexible availability including weekends
- Positive attitude with problem-solving mindset