Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community-focused support team! We're seeking passionate individuals to deliver exceptional service to our Jacksonville residents while building meaningful relationships. This full-time role offers immediate start for candidates ready to make an impact in a collaborative environment where your growth matters. Enjoy competitive pay, comprehensive benefits, and a workplace culture that values your voice.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, service, and technical issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case histories
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction (CSAT)
- Participate in ongoing training to master service protocols and product knowledge
Qualifications
- Minimum 1 year customer service experience in call center or retail environments
- High school diploma or equivalent; college degree preferred
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear, professional articulation
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and drug screening