Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the voice of our vibrant Philadelphia community! We're seeking passionate individuals to deliver exceptional support while building meaningful relationships with local clients. Our competitive benefits package includes health insurance, paid time off, and career advancement opportunities. Perfect for those who thrive in dynamic environments and want to make a tangible impact in their city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and technical support concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Participate in quarterly community outreach initiatives
- Meet/exceed monthly performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local business context
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including weekends
- Philadelphia residency required for local community focus
- Basic knowledge of PA consumer protection laws