Job Description
Join our dynamic team as a Local Customer Service Representative in Fresno, CA! We're seeking passionate individuals to deliver exceptional customer experiences with the unique benefit of daily pay. This role offers immediate compensation flexibility and a supportive environment to grow your career. If you thrive in fast-paced settings and value work-life balance, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and payment transactions accurately
- Document interactions in CRM systems for quality assurance
- Collaborate with cross-functional teams to improve service protocols
- Meet daily performance metrics for call volume and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict-resolution skills
- Excellent verbal/written communication in English
- Ability to work flexible shifts including evenings/weekends
- Fresno residency preferred for local support needs