Job Description
Join Nexus Support Solutions as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences through phone, email, and chat support. Enjoy the flexibility of part-time hours with comprehensive paid training, competitive pay, and opportunities for career growth. Our collaborative environment values teamwork and recognizes your contributions. Help us exceed customer expectations while building valuable skills for your future.
Why Work With Us?
- Comprehensive paid training program
- Flexible part-time schedules
- Health benefits for part-time employees
- Clear career advancement path
- Supportive team culture
Responsibilities
- Handle incoming customer inquiries via phone, email, and digital channels with empathy and professionalism
- Resolve billing, product, and technical issues using internal knowledge base and tools
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and customer satisfaction
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Available for flexible shifts including evenings/weekends
- Passion for helping others and building relationships