Job Description
Join ConnectCare Solutions as a Weekend Call Center Specialist in Charlotte, NC! We're seeking customer-focused professionals to deliver exceptional support during peak weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in our dynamic environment. Our state-of-the-art facility in Uptown Charlotte offers modern amenities and a supportive team culture. Apply today to become part of North Carolina's leading customer service provider!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (35+ WPM) and tech proficiency
- Excellent verbal/written communication abilities
- Ability to work independently in fast-paced environment
- Weekend availability (Sat/Sun shifts required)
- Background check and drug screen clearance