Job Description
Join our dynamic team as a Local Customer Service Representative at CustomerFirst Solutions! We're urgently seeking passionate individuals to deliver exceptional support to our Miami community. This is your chance to make a real impact while advancing your career in a fast-paced, rewarding environment. Our comprehensive benefits package includes health insurance, paid time off, and career growth opportunities. Don't miss our exclusive hiring event on June 20th!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Support local community outreach initiatives aligned with company values
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in local market setting
- Exceptional communication skills in English (Spanish fluency a plus)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving skills and emotional intelligence
- Availability to work flexible shifts including weekends