Job Description
Join our dynamic call center team in San Antonio and launch your career with immediate start opportunities! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Perfect for night owls seeking flexible schedules with growth potential. No weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols for data security
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (10 PM - 7 AM)
- Basic computer proficiency with typing 25+ WPM
- Positive attitude and resilience in fast-paced settings
- Must pass background check and drug screening