Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals with exceptional communication skills to deliver outstanding support directly from our Austin headquarters. Enjoy a competitive salary, comprehensive benefits, and fully paid training to launch your career in customer service. Our collaborative environment offers growth opportunities into leadership roles, flexible scheduling, and a company culture that celebrates your contributions. Apply today and start making a difference in your community!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in our customer database
- Meet performance metrics for response time and resolution quality
- Contribute to process improvement initiatives
- Represent the company with professionalism at all customer touchpoints
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service or retail experience preferred
- Exceptional verbal and written communication skills
- Proficiency in multitasking and time management
- Ability to work flexible hours including weekends
- Basic computer literacy with willingness to learn new software
- Strong problem-solving abilities and emotional intelligence
- Must pass background check and drug screening