Job Description
Join our award-winning customer service team in Georgia! ConnectCare Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. As a vital member of our Atlanta-based team, you'll handle inbound inquiries, resolve issues, and build lasting relationships with local customers. We provide comprehensive paid training to ensure your success and offer a supportive environment with growth opportunities. Enjoy competitive pay, benefits, and the satisfaction of making a real difference in your community. Apply today to start your rewarding career path!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using established protocols and problem-solving skills
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback and innovative suggestions
- Represent our brand values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local business setting
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends as needed
- Georgia residency required for local community focus
- Must pass background check and drug screening