Job Description
Join CityConnect Services as a Local Customer Service Representative and become the heart of our community-focused operations! We're hiring dedicated professionals to deliver exceptional support to Chicago residents. Enjoy a competitive salary, comprehensive benefits, and opportunities for growth in a dynamic environment. Don't miss our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve billing, service, and account issues while maintaining high customer satisfaction scores
- Document interactions in CRM systems and maintain accurate client records
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify service improvement opportunities and implement solutions
- Participate in community outreach initiatives to enhance local service visibility
- Train new team members on customer service protocols and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local/regional setting
- Exceptional verbal/written communication skills with diverse populations
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments with minimal supervision
- Strong problem-solving abilities and conflict resolution skills
- Residency in Chicago or surrounding areas preferred