Job Description
Join our dynamic team in Philadelphia and become the voice of our valued customers! We're seeking passionate Local Customer Service Representatives to deliver exceptional support and build lasting relationships. This immediate-hire opportunity offers competitive pay, comprehensive training, and a collaborative environment where your growth matters. Help us redefine customer excellence in the City of Brotherly Love!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, orders, and service requests using CRM systems
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Maintain deep product knowledge to provide expert solutions
- Uphold company standards for quality and service metrics
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Philadelphia residency required (local market knowledge)