Job Description
Immediate Start! Join our award-winning call center team in Tampa, FL. We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Flexibility to work rotating shifts including weekends