Job Description
Join InnovateCare Solutions as a Local Customer Service Representative and become the heart of our community-focused support team! We're seeking passionate individuals to deliver exceptional service to our Bay Area clients. With comprehensive paid training, we'll equip you with the tools to thrive in this rewarding full-time role. Enjoy competitive benefits, career growth opportunities, and the chance to make a tangible impact on customer satisfaction in San Jose's dynamic tech landscape.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and product knowledge
- Document interactions accurately in our customer database for continuity
- Collaborate with technical teams to escalate unresolved issues
- Proactively identify opportunities to improve customer experience
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to maintain product expertise
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional communication skills in English (bilingual Spanish a plus)
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Valid CA driver's license for occasional off-site meetings