Job Description
Join Pennsylvania's premier customer service team and launch your career with full-time opportunities featuring comprehensive paid training! We're seeking dedicated Local Customer Service Representatives to deliver exceptional experiences to our valued Pennsylvania-based clients. Enjoy competitive benefits, career advancement pathways, and a supportive work environment in the heart of Philadelphia. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using our proprietary CRM system
- Document interactions accurately in our customer database for continuity of service
- Collaborate with technical teams to resolve complex customer escalations
- Meet and exceed monthly performance metrics for quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Proficient with basic computer applications and willingness to learn new software
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and flexibility for on-site training in Philadelphia
- Previous customer service experience is advantageous but not required