Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support while enjoying weekly pay, competitive benefits, and career growth opportunities. Our hiring event on October 15th features on-the-spot interviews for multiple openings in Charlotte and Pennsylvania. No nights or weekends required!
What We Offer:
- Weekly direct deposit pay
- Comprehensive health benefits
- 401(k) with company match
- Paid training and certifications
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed quality and productivity metrics
- Participate in quarterly training sessions
- Support special projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Flexibility for occasional overtime
- Positive attitude with empathy-driven approach