Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're hiring immediately for motivated professionals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Plus, explore our flexible remote opportunities in Texas for work-from-home roles! Apply today and start your career journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities to enhance customer loyalty
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask and prioritize tasks under pressure
- Flexibility to work evenings/weekends as needed