Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with weekly pay and remote flexibility! We're seeking passionate individuals to deliver exceptional customer experiences from home across New York. Enjoy competitive hourly rates, comprehensive benefits, and the opportunity to make a real impact in your community.
What We Offer:
- Weekly direct deposit paychecks
- Full remote work with flexible scheduling
- Health insurance, 401(k) matching, and paid time off
- Free professional development and certification programs
- Stipend for home office equipment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Update customer records and maintain accurate documentation
- Collaborate with support teams to escalate complex cases
- Meet quality metrics for call resolution and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvement opportunities for customer workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional communication and conflict resolution skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Available for occasional evening/weekend shifts as needed