Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support to our community. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing organization. Be part of a company that values your growth and invests in our local talent. Apply today to start your career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to maintain service excellence standards
- Identify opportunities to improve customer experience processes
- Participate in ongoing training and development programs
- Meet daily performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Problem-solving mindset with attention to detail
- Positive attitude and commitment to customer satisfaction
- Availability to work flexible shifts including weekends
- Must pass background check and drug screening