Job Description
Join our award-winning customer service team in Wichita and become the face of our thriving local business! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy a supportive environment, competitive benefits, and opportunities for growth. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM systems
- Process orders, returns, and service requests accurately
- Collaborate with team members to improve service quality
- Maintain detailed customer interaction records
- Identify and escalate complex issues to supervisors
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to our Wichita location