Job Description
Join our award-winning team as a Local Customer Service Representative and deliver exceptional support to our Raleigh community! We're seeking passionate individuals to serve as the first point of contact for valued customers. This immediate-hire opportunity offers competitive pay, comprehensive training, and career growth potential in a dynamic environment. Our commitment to employee development and customer satisfaction makes us a top employer in the Triangle area.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and service disruptions
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify opportunities to enhance customer experiences
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting while maintaining composure
- Basic technical troubleshooting aptitude
- Flexibility to work weekends/holidays during peak seasons
- Positive attitude and commitment to teamwork