Job Description
Join our dynamic team as a Local Customer Service Representative in Fort Worth, TX! We're urgently hiring for on-site positions with competitive pay and comprehensive benefits. Be the first point of contact for valued customers, resolve inquiries with empathy and efficiency, and contribute to our award-winning service culture. This is a fantastic opportunity to grow your career in customer service while making a real impact in your local community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product and process training
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) certification required
- Pass background check and drug screening