Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking passionate individuals to deliver exceptional support to our local community. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. As a cornerstone of our operations, you'll directly impact customer satisfaction while representing our brand with excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using multi-channel support systems and internal resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet/exceed performance metrics including CSAT, resolution time, and quality standards
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local or regional markets
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear articulation in English
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with data-driven decision-making capability
- Available to work flexible shifts including evenings and weekends as needed