Job Description
Join Philadelphia Solutions Group as a Local Customer Service Representative and become the heart of our community! We're hosting an exclusive hiring event for motivated individuals who thrive in face-to-face interactions and want to make a real impact in Philadelphia. This role offers competitive compensation, comprehensive benefits, and opportunities for growth within our locally-focused team.
As a cornerstone of our client experience, you'll handle inquiries with empathy, resolve issues efficiently, and build lasting relationships. Our collaborative environment values local expertise and community connection, making this the perfect opportunity to advance your career while serving your neighbors.
Responsibilities
- Deliver exceptional in-person customer service at our Philadelphia service center
- Resolve billing inquiries, account issues, and service complaints with professionalism
- Process transactions, update records, and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Participate in community outreach initiatives to strengthen local relationships
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of direct customer service experience in a local setting
- Strong conflict resolution and interpersonal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends for events
- Valid Pennsylvania driver's license and reliable transportation
- Philadelphia residency required (proof of address requested)