Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client's success! We're seeking passionate individuals to deliver exceptional support to Jacksonville residents while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Immediate start available for qualified candidates ready to make a tangible difference in our community.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Jacksonville residents with empathy and professionalism
- Resolve customer issues using proprietary CRM software while maintaining service excellence standards
- Document interactions accurately and maintain detailed case records in compliance with company protocols
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience and service efficiency
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Exceptional verbal/written communication skills with clear Jacksonville-area dialect familiarity
- Proficiency in CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask in fast-paced environment while maintaining composure
- Valid Florida driver's license preferred for potential local travel
- Flexible availability including evenings/weekends as needed
- Positive attitude and commitment to exceeding customer expectations