Job Description
Join Omaha's Premier Customer Service Team at Our Exclusive Hiring Event!
Omaha Connect Solutions is seeking passionate Customer Service Representatives to join our dynamic team. As a key member of our client experience division, you'll be the voice of our brand, delivering exceptional support to customers across multiple channels. This in-person hiring event offers immediate interviews and same-day offers for qualified candidates.
Why Join Us?
- Competitive hourly pay with comprehensive benefits package
- Modern downtown Omaha workspace with free parking
- Clear career advancement paths into leadership roles
- Industry-leading training and certification programs
- Collaborative team environment with monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with first-contact resolution
- Process orders, returns, and service requests using Salesforce CRM
- Document interactions accurately in compliance with company policies
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives for customer experience
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Omaha area residents strongly encouraged to apply