Job Description
Join our award-winning customer experience team at NexaConnect Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy the flexibility of 100% remote work while representing industry-leading brands in Raleigh, NC. Our comprehensive training program ensures you're set up for success from day one, with competitive compensation and career advancement opportunities.
As a remote team member, you'll be equipped with cutting-edge technology and a supportive culture that values work-life balance. We're looking for empathetic communicators who thrive in fast-paced environments and are ready to make an immediate impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives for service quality
Qualifications
- Minimum 2 years customer service experience in remote/hybrid environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- High-speed internet connection and quiet home office setup
- Strong problem-solving and conflict resolution abilities
- Available to work flexible schedules including weekends/holidays