Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're urgently hiring motivated individuals with a passion for customer excellence. No experience necessary—comprehensive paid training provided to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Be part of our mission to deliver exceptional service while building lasting customer relationships.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for call volume and resolution times
- Proactively identify opportunities for service improvements
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced setting
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Cleveland office
- Must pass background check and drug screening