Job Description
Join Pennsylvania Solutions Group as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional service to our Pennsylvania-based clients. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. This full-time role offers stability and growth opportunities within our expanding network. If you're a dedicated communicator ready to make a difference in your community, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer concerns
- Meet performance metrics including response time and customer satisfaction scores
- Act as brand ambassador by maintaining positive customer relationships
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in a local market
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Pennsylvania residency required for local market expertise