Job Description
Join Detroit Customer Solutions Inc. as a Local Customer Service Representative and become the heart of our community-focused team! We're hiring immediately for motivated individuals who thrive in customer-facing roles and want to make a real difference in Detroit neighborhoods. Enjoy competitive pay, comprehensive benefits, and a supportive work environment that values your growth. If you're passionate about helping others and ready to launch your career, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database for quality assurance
- Collaborate with support teams to escalate complex issues when needed
- Meet daily performance metrics for call volume and resolution times
- Provide feedback to improve customer experience and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local business context
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Excellent communication skills in English and Spanish a plus
- Ability to work flexible hours including weekends if required
- Valid driver's license for occasional local client visits