Job Description
Join our award-winning customer support team in the heart of San Francisco! We're seeking passionate individuals to become the voice of our brand. As a Local Customer Service Representative, you'll deliver exceptional experiences while supporting our diverse community. Enjoy a competitive salary, comprehensive benefits, and paid training to launch your career. No experience needed – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in our client database for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call time and resolution rates
- Participate in continuous improvement initiatives for service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown San Francisco office
- Must pass background check and drug screening