Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Miami, FL! We're urgently hiring motivated individuals to deliver exceptional support to our community-based clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Apply today and make an immediate impact!
Responsibilities
- Provide personalized support via phone, email, and in-person for local clients
- Resolve billing inquiries, service issues, and technical troubleshooting
- Update customer profiles and maintain accurate CRM records
- Collaborate with field teams to coordinate service delivery
- Meet performance metrics including CSAT scores and resolution rates
- Participate in weekend hiring events for onboarding new clients
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Fluent in English and Spanish (bilingual required)
- Proficient with CRM systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends
- Valid Florida driver's license for occasional field visits