Job Description
Join our award-winning customer service team in Detroit and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local residents while building meaningful connections. As a Local Customer Service Representative, you'll receive comprehensive paid training to master our systems and service protocols. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Help shape Detroit's future by resolving inquiries, building relationships, and making a tangible difference in our community.
Responsibilities
- Handle incoming customer calls, emails, and in-person inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues using company resources
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities to improve service quality and contribute to team goals
- Participate in ongoing training to enhance product knowledge and soft skills
- Represent company values with integrity in every customer interaction
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or related experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends and holidays
- Valid driver's license and reliable transportation
- Pass background check and drug screening