Job Description
Join our award-winning customer support team in the heart of San Jose! We're seeking passionate individuals to deliver exceptional service to our local community. No prior experience needed—comprehensive paid training included. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in Silicon Valley's thriving tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and professionalism
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in continuous improvement initiatives
- Adhere to strict data privacy and security protocols
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office Suite
- Valid California driver's license (for occasional client visits)
- Fluency in English and Spanish highly preferred
- Passionate about serving diverse communities