Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate professionals to deliver outstanding support to our Texas-based clients. Enjoy comprehensive paid training, competitive benefits, and a dynamic team environment. This full-time role is perfect for individuals seeking growth opportunities in Austin's thriving service sector. Apply today and become part of a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet monthly performance metrics for resolution time and customer satisfaction
- Contribute to process improvements to enhance service quality
- Support community outreach initiatives as part of our local engagement program
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, team-oriented settings
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening