Job Description
Join our award-winning customer support team in San Antonio and become the voice of excellence for global clients! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment designed for work-life balance. As a key player in our 24/7 operations, you'll gain valuable skills in conflict resolution and technical troubleshooting while advancing your career in a growing industry.
Why Choose Us?
- Industry-leading compensation with $3 night shift differential
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement program
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts (10 PM - 6 AM CST)
- Resolve complex billing, technical, and account issues with empathy and efficiency
- Document all interactions in CRM system while maintaining accuracy and confidentiality
- Collaborate with global teams to escalate unresolved issues and process improvements
- Maintain 95%+ customer satisfaction score through active listening and solution-focused communication
- Participate in monthly training sessions to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and remain calm under pressure during peak night hours
- Type 40+ WPM with strong attention to detail
- Flexible availability to work nights, weekends, and holidays