Job Description
Join our dynamic team at Detroit Community Solutions! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives to become the heart of our community support network. This role offers the perfect blend of meaningful client interaction and career growth in Detroit's thriving service sector.
As a cornerstone of our customer experience team, you'll resolve inquiries with empathy and efficiency while building lasting relationships with local residents. We provide comprehensive training, competitive benefits, and a supportive environment where your contributions directly impact community satisfaction.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex client needs
- Identify opportunities to improve service processes and customer satisfaction
- Participate in community outreach initiatives representing our brand values
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Strong communication skills with multilingual abilities a plus
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, team-oriented environments
- Valid Michigan driver's license for occasional off-site meetings
- Pass background check and drug screening