Job Description
Join MetroConnect Solutions as a Local Customer Service Representative in Milwaukee, WI! We're seeking passionate individuals to deliver exceptional customer experiences with our comprehensive paid training program. This full-time role offers stability, growth opportunities, and competitive compensation in a supportive environment.
What We Offer:
- Full-time position with benefits package
- 4-week paid training program
- Hourly wage ($18-$24) + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
As a key member of our Wisconsin team, you'll become the face of our brand while building valuable skills for long-term career advancement. Apply today to start your journey with MetroConnect Solutions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities for process improvements
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Customer service experience or willingness to learn
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Must pass background check and drug screening
- Availability for flexible shifts including weekends