Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Atlanta, GA! We're offering comprehensive paid training and competitive compensation for dedicated professionals. Enjoy a dynamic work environment with growth opportunities, flexible scheduling, and performance bonuses. Our state-of-the-art facility offers modern amenities and a supportive culture focused on employee development. No experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with team members to improve customer satisfaction metrics
- Adhere to HIPAA/FERPA compliance protocols during sensitive interactions
- Participate in ongoing coaching sessions and process improvement initiatives
- Meet/exceed KPIs for call resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, articulate speech
- Ability to work independently in a fast-paced night shift environment
- Basic computer proficiency and willingness to learn CRM software
- Previous customer service experience a plus but not required
- Reliable transportation to our downtown Atlanta facility
- Flexibility to work weekends/holidays during peak seasons
- Background check and drug screen required post-offer