Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support to our Georgia-based clients. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic team environment. Our upcoming Texas Hiring Event (October 15th) includes virtual interviews for qualified Atlanta candidates – don't miss this chance to advance your career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with logistics team for Atlanta-area delivery issues
- Document interactions in Salesforce with precision and timeliness
- Identify upsell opportunities for local service packages
- Participate in weekly training for product updates and compliance
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in local/regional markets
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional communication skills with Southern US dialect fluency
- Ability to work flexible shifts including weekends
- Valid Georgia driver's license for occasional client visits