Job Description
Join our dynamic team at Customer Connect Solutions as a Weekend Call Center Agent in Raleigh, NC! We're offering immediate start opportunities for motivated individuals seeking weekend shifts with competitive pay and comprehensive training. This role is perfect for those seeking flexible schedules while delivering exceptional customer service experiences. Enjoy a supportive work environment, performance-based incentives, and opportunities for career growth within our rapidly expanding company.
Why Join Us?
• Competitive hourly rate + bonuses
• Comprehensive paid training
• Health benefits for part-time employees
• Modern downtown Raleigh facility
• 24/7 support team
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible weekend schedule (Sat/Sun)
- Proficient with Windows operating systems
- Typing speed of 35+ WPM
- Pass background and drug screening
- Must be authorized to work in the US