Job Description
We're urgently hiring passionate Local Customer Service Representatives to join our Tampa team with immediate start! Deliver exceptional support to our community of customers while building meaningful relationships. This is your chance to launch a rewarding career in customer service with a company that values growth and work-life balance.
What We Offer:
- Immediate start for qualified candidates
- Comprehensive training program
- Health benefits and retirement plans
- Clear career advancement path
- Supportive, team-oriented culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues on first contact whenever possible
- Process orders, returns, and service requests with precision
- Update customer records in CRM systems and maintain accurate documentation
- Collaborate with support teams to resolve complex customer challenges
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience (local industry preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree beneficial)
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (for occasional field visits)
- Pass background check and drug screening