Job Description
Join our dynamic team at Fresno Community Services Inc. as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional support to our local community. Enjoy flexible hours, competitive pay, and the opportunity to make a real impact. Immediate start available for qualified candidates. Apply today and become part of our customer-focused family!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex cases and ensure seamless resolution
- Contribute to continuous improvement initiatives to enhance customer experience
- Represent our brand values through every customer interaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or call center environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving abilities with attention to detail
- Reliable transportation and flexible availability including weekends