Job Description
Join ExpressCare Solutions as a Local Customer Service Representative and enjoy the freedom of daily pay! We're seeking passionate individuals in Milwaukee to deliver exceptional support while advancing their careers. This full-time role offers immediate start, competitive compensation, and a supportive team environment where your contributions are recognized daily. No experience? No problem! We provide comprehensive training to set you up for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for quality and resolution times
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional role
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Wisconsin driver's license for potential on-site support