Job Description
Join Bayou Connect Solutions, New Orleans' premier customer experience provider! We're seeking passionate Local Customer Service Representatives to deliver exceptional support from the comfort of your home. As a vital member of our team, you'll help resolve inquiries for beloved Louisiana businesses while enjoying competitive pay, comprehensive benefits, and flexible scheduling. Embrace the unique charm of New Orleans culture while building a rewarding remote career with growth opportunities into specialized support roles.
What We Offer:
- Competitive hourly pay ($18-$24) plus performance bonuses
- Full benefits package (health/dental/vision, 401k)
- Equipment stipend for home office setup
- Paid training and professional development
- Flexible scheduling with core hours (9 AM-5 PM CST)
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for local New Orleans businesses
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with regional teams to address local market needs
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify opportunities to improve customer experience workflows
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote/local experience a plus)
- Exceptional communication and problem-solving skills
- Strong computer proficiency with ability to navigate multiple systems
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating in a virtual team
- Knowledge of New Orleans area culture/businesses (highly desirable)
- Availability to work core business hours (9 AM-5 PM CST)