Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking empathetic professionals to deliver exceptional support from home with weekly paychecks. This remote role lets you serve Jacksonville residents while enjoying work-life balance. No commute, no office politics – just meaningful impact and consistent recognition. Your expertise will directly improve customer experiences while building lasting relationships.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve billing, account, and service issues using CRM systems
- Document interactions and maintain detailed customer records
- Collaborate with local teams to address community-specific needs
- Meet/exceed performance metrics for call quality and resolution time
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local markets
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to work independently in a remote environment
- Typing speed of 40+ WPM with strong computer literacy
- Passion for serving Jacksonville and Pennsylvania communities