Job Description
Join our award-winning team as a Local Customer Service Representative in Houston! We're urgently hiring passionate professionals to deliver exceptional support to our community. Enjoy competitive benefits, growth opportunities, and a collaborative environment. Don't miss this chance to make a real impact in your city!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve complex issues using problem-solving skills and product expertise
- Process orders, returns, and transactions while maintaining accuracy
- Collaborate with cross-functional teams to improve service quality
- Document interactions in CRM systems and maintain detailed records
- Participate in ongoing training to enhance service knowledge
- Support community outreach initiatives during hiring events
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in local markets
- Exceptional communication and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible schedules including evenings/weekends
- Strong attention to detail and organizational skills
- Local Houston residency preferred (not required)